Terms and conditions
This page tells you the Terms and Conditions on which we,
KRISTALSHOWS EVENTS SL , enable you (“You”, “You’re”) to join our Community and
make an online booking in respect of any of Our events listed on Our site
www.kristalshowsibiza.com.com (“Site”).
Please read these Terms and Conditions carefully before booking any of Our Events. You
should understand that by booking any of Our Events, You agree to be bound by these
Terms and Conditions which shall include the disclaimer and Privacy Policy available on
the site.
You should print a copy of these Terms and Conditions for future reference. Please
understand that by booking any of Our Events online You agree to accept these Terms
and Conditions.
Your status by making an online booking You warrant that:
• You are legally capable of entering into binding contracts, and
• You are at least 18 years old. You may be asked to verify Your age at the Event. If you
are unable to produce sufficient identification. We are entitled to refuse your entry to
the Event and You may not be entitled to a refund.
How the contract is formed between You and KRISTALSHOWS EVENTS SL completing
Your online booking, you will receive an email from KRISTALSHOWS EVENTS SL confirming your booking. This email will state the booking has been confirmed and that your payment has been verified (the “Booking Confirmation”).
The contract between you and KRISTALSHOWS EVENTS SL (“Contract”)
will only be formed when we send you the Booking Confirmation. The Contract will relate
only to those events that we have confirmed in the Booking Confirmation. There are a
limited number of places at each Event and these will be allocated in order of receipt of
bookings.
KRISTALSHOWS EVENTS SL reserves the right to reject Your online registration due to the allocated number of places being exceeded or for any other reason without explanation. Once We have confirmed Your Booking Confirmation, You have no right to cancel the contract unless we notify you of a significant change to the event. You may however request a refund in line with Our Refund Policy below.
Event content
KRISTALSHOWS EVENTS SL reserves the right to make changes to the published
program of an Event (but not the overall content), for example to timings and/or highlights
if one of the advertised highlights is unable to develop. Where KRISTALSHOWS EVENTS SL considers the changes to the content to be significant, KRISTALSHOWS EVENTS SL will notify You of the proposed changes by email and You will be entitled to
cancel the Contract within 14 days of the notification. Where KRISTALSHOWS EVENTS SL does not consider the change to be significant, You will not be entitled to cancel.
You acknowledge that KRISTALSHOWS EVENTS SL may have to change the published
venue for the Event for reasons beyond Our control and in such cases, You will not be
entitled to cancel unless the change in venue represents a significant disadvantage to
You. You have 14 days to cancel once KRISTALSHOWS EVENTS SL notifies you of the
change of venue. You are fully liable for any loss or damage that You cause to KRISTALSHOWS EVENTS SL Events’ premises or that of an external venue. You agree to
adhere to all housekeeping rules, procedures, and policies (including policies as to
behavior and conduct) that may be in place at any venue from time to time.
If you have a disability or medical condition that requires special arrangements to be
made, please notify KRISTALSHOWS EVENTS SL of Your requirements when making
Your booking.
Price and payment
The price of any of Our Events will be as quoted on the site, except in cases of obvious
error. Unless agreed as part of the Event You will be responsible for making Your own
arrangements for any travel, subsistence, and accommodation required for attending
a Event. Prices are liable to change at any time, but changes will not affect bookings in
respect of which
KRISTALSHOWS EVENTS SL has already sent You a Booking Confirmation, except in
cases of obvious error.
KRISTALSHOWS EVENTS SL reserves the right to promote and sell bookings at
discounted prices via the site. You may pay for Your booking online by credit and debit
card. We regret that we cannot accept cheques, credit notes, or cash as payment for
bookings is made online through Our payment processor. Credit and debit card payments
made online through the site are processed by Stripe, a leading internet payment service
provider (or any substitute We use) (“Payment Processor”).
Personal information
KRISTALSHOWS EVENTS SL will take Your name, address, and other details (“personal
information”). You will then be transferred to the Payment Processor’s website to enter
Your credit or debit card details and finalize the payment process. The Payment Processor
will need to know certain personal information about You in order to process payment for
the booking. You hereby consent to the transfer by KRISTALSHOWS EVENTS SL to the
Payment Processor of such personal information as is necessary to process Your
payment. KRISTALSHOWS EVENTS SL will not have access to payment details provided
to the Payment Processor. Please note that
KRISTALSHOWS EVENTS SL cannot guarantee the security of the data that You send us
by email. Accordingly, please do not send to KRISTALSHOWS EVENTS SL any payment information using email. For more information see our Data Policy.
Payment verification
Your booking will be processed only after Your billing information has been verified to KRISTALSHOWS EVENTS SL by the Payment Processor. In the event that Your booking
payment is declined by the Payment Processor, Your booking will not be processed further
and You will not receive any Booking Confirmation from KRISTALSHOWS EVENTS SL. In
the event of a declined payment, You will receive notification from the Payment Processor
that the payment has been declined and You will need to resubmit Your payment
application through the Payment Processor until verification is confirmed to KRISTALSHOWS EVENTS SL.
KRISTALSHOWS EVENTS SL cannot hold places open pending verification of Your
payment.
Canceled Events
Very rarely, the Event may need to be canceled or postponed. If the Event is canceled KRISTALSHOWS EVENTS SL will contact You and post a notice on the site.
KRISTALSHOWS EVENTS SL shall be entitled to cancel Your booking where we need to do so
due to circumstances outside of Our control (including, but not limited to, situations, where
sufficient numbers have not been booked for the KRISTALSHOWS EVENTS SL shall have no liability for losses or costs which You may incur due to such cancellation but we shall refund Your booking payment (in full as soon as possible) or offer You an alternative Event if one is available. You have the choice of accepting the refund, a credit note, or attending the alternative Event. KRISTALSHOWS EVENTS SL will usually refund any money received from You using the same method originally used by You to pay for Your purchase but reserve the right to refund using an
alternative method. If a party is canceled or rescheduled,
KRISTALSHOWS EVENTS SL will endeavor to contact You using the email address that
You have provided. KRISTALSHOWS EVENTS SL will keep evidence of the cancellation
notice sent to You.
KRISTALSHOWS EVENTS SL shall not be liable to You where the email does not arrive
and therefore cannot guarantee that you will be informed of such cancellation before the
date of the Party. It is Your responsibility to provide a valid email address at the time of
booking and to provide KRISTALSHOWS EVENTS SL with an alternative email address if
Your email address changes before the date of the Event.
Our refunds policy
All requests for cancellations and/or transfers must be received in writing at the above
address or emailed to info@kristalshowsibiza.com.
As set out above, KRISTALSHOWS EVENTS SL is under no obligation to accept
cancellation of the transfer. If We accept Your request for a transfer, the changes will
become effective on the date when You receive a written confirmation.
If You fail to attend an Event for which You are registered and have not given KRISTALSHOWS EVENTS SL prior notice then You shall not be entitled to any refund or
otherwise pursuant to
KRISTALSHOWS EVENTS SL refunds policy stated in these terms. You may be required
to show photographic identification at the Event registration desk. Failure to supply
suitable identification may prevent Your entry to the Event and You will not be entitled to a
refund if You are refused entry for such reason.
KRISTALSHOWS EVENTS SL reserves the right to refuse admission to, or eject You from
the Event if Your conduct is considered by
KRISTALSHOWS EVENTS SL, or its agents at an Event, to be disorderly (this includes the
use of abusive language) or where Your behavior places other people at the Event at risk
of injury. You will not be entitled to any refund if You have been refused admission to or
ejected from the Event for such reasons. Event security For the security of all attendees KRISTALSHOWS EVENTS SL prohibits drugs and controlled substances from being
brought into the Event. You may be subjected to a security search on entry to the Event.
You will comply with all security rules that KRISTALSHOWS EVENTS SL or Our agents ask
you to comply with during the Event. If You decline to be searched You may be denied
entry to the Event and You will not be entitled to receive a refund from KRISTALSHOWS EVENTS SL
Media
You agree not to record or transmit, or aid in recording or transmitting, any description,
account, picture, or reproduction of the Event unless permission has been given by KRISTALSHOWS EVENTS SL or Our agent prior to the Event. KRISTALSHOWS EVENTS SL may prohibit any sound and video recording equipment (including but not limited
to cameras and mobile devices with recording functions) from being taken into or used
within the venue, Agents may request that You turn off Your mobile phone and any
recording devices during the Event. If You are found to be in breach of these conditions
You may be ejected from the Event and will not be entitled to a refund. Events outside Our
control KRISTALSHOWS EVENTS SL will not be liable or responsible for any failure to
perform or delay in performance of, any of KRISTALSHOWS EVENTS SL obligations
under a Contract that is caused by any act, event, non-happening, omission, or accident
beyond Our reasonable control (“Force Majeure Event”) and includes in particular (without
limitation): strikes, lock-outs or other industrial action; civil commotion, riot, invasion,
terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or
preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or
another natural disaster; the impossibility of the use of railways, shipping, aircraft, motor
transport or other means of public or private transport; the impossibility of the use of public
or private telecommunications networks; and/or the acts, decrees, legislation, regulations
or restrictions of any government. KRISTALSHOWS EVENTS SL performance under any
Contract is deemed to be suspended for the period that the Force Majeure Event
continues, and KRISTALSHOWS EVENTS SL will have an extension of time for
performance for the duration of that period.
Entire agreement
These Terms and Conditions and any document expressly referred to in them represent
the entire agreement between You and
KRISTALSHOWS EVENTS SL in relation to the subject matter of any Contract and
supersede any prior agreement, understanding, or arrangement between us, whether oral
or in writing. Our right to vary these Terms and Conditions KRISTALSHOWS EVENTS SL has the right to revise and amend these Terms and Conditions from time to time
to reflect changes in technology, changes in payment methods, changes in relevant laws
and regulatory requirements, and changes in KRISTALSHOWS EVENTS SL system
capabilities. You will be subject to the policies and terms and conditions in force at the
time that You place a booking with
KRISTALSHOWS EVENTS SL unless any change to those policies or these terms and
conditions is required to be made by law or governmental authority (in which case it will
apply to bookings previously made by You), or if KRISTALSHOWS EVENTS SL notify You
of the change to those policies or these terms and conditions before sending a Booking
Confirmation (in which case KRISTALSHOWS EVENTS SL has the right to assume that
You have accepted the change to the terms and conditions unless You notify KRISTALSHOWS EVENTS SL to the contrary within seven working days of receipt by You of the
Booking Confirmation). Law and jurisdiction Contracts for the booking of Events through
the site will be governed by the law of Spain. Any dispute arising from, or related to, such
Contracts shall be subject to the nonexclusive jurisdiction of the courts of Spain.